Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Best Accs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourbestaccs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is good, the kit is decent, fast charging works on Huawei p20pro. Quite heavy, I recommend to buy.
Как всегда Ugreen на высоте. Всё дошло отличном состоянии, товар соответствует описанию, заказ быстро обработан и отправлен. Большое спасибо.
Ugreen всегда на высоте. Все качественно, быстро. Спасибо.
Charging is tugovato included in the cigarette lighter, the cable too)
it is perfect for my Samsung not 10+..
Quality, hopefully, will be decent for a long time, not as for some of the first couple of weeks. Visually and tactically expected something better. For such money the impression of this charging is not very. I'll keep buying those things from Xiaomi. The price tag is about the same, but it looks and feels more and more premium. The only one of the whole order is the wire (lightning-USB C) in the black braid of norms!
очень быстрая доставка с Китая за 9 дней. Проверил быстрая зарядка на самсунг s10 работает класс !
Как и ожидалось от Ugreen, качество на высоте! Зарядное устройство было проверено, отлично работает.
The goods are fully in line. Very fast delivery, to Altai in 12 days!
The product is good recommend as for me the best Xiomi from Russia do not order!!! It goes even longer than with China money for wind for shipping!!
Looks good, a little lighter than expected. I haven't checked my slave yet.
It came for a month, everything works, fast charging iPhone is present, the quality of the charger and cable is good, you can take
Fast charging works, tested on samsunga. Made qualitatively. Seller recommend.
From the moment of ordering to St. Petersburg in three days with home delivery. Looks good. If there are problems-I'll complement the review later.
Very fast delivery, lovely solid appearance. not Yet sprawdziłam in aucie.
Quality ugreen as always high. Fast delivery, 9 days to Yaroslavl
Charging is great. The interior of the car fits great. Fast charging supports-the photo can be seen. Delivery to Volga about 4 days. Of the drawbacks-in my opinion, it would be better to change the led to White and lunar, or the blue is a little tense, but everything is very subjective. Verdict-take charge is great. These Chinese eat their rice for nothing.
Delivery to Moscow is very fast-one and a half weeks. Quality, as always, is very high.
Great product description… Come with 12 days after purchase