Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Best Accs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourbestaccs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is super: the description corresponds, the declared quality corresponds, it came in 3 weeks approximately, the track is tracked. Thank you for the quality goods!
Delivery 21 days from the date of order by new mail, hub in box and factory Film, aluminum case, long wire-17 cm, connected-all ports work, recommend.
100% recommended, functional and compact
Bought it with type-c extender due to necessity to hide cables. It works fine. Checked with: Ethernet+HDMI QHD+Charging+BT keyboard+USB headset+USBhub 3.0(webcam+BT mouse+2 free slots). Work perfect both itself and with cable extender (UGreen too). Works out of the box.
all ok
VERY HIGH QUALITY !
High quality product, identical to description.
this is awesome product! one of my USB ports in my laptop is not working. I needed this to get more USB ports, and at the same time act as my power adapter and a HDMI Port. this works perfectly! I will test the speed of the card readers later.
Shipping fast. Earlier than the promised deadline. Very nice touch. Thick wire. Sorry no rubber legs. It will scratch quickly. So everyone is happy
Works perfectly with Asus, Acer, Samsung A5(2017) smartphone and Samsung s5e tablet, significantly expanding the ability to work with external devices. I checked personally, except for the video output. Ports, card readers, sound, wired network work perfectly. To power connected devices such as HDD and simultaneous charging, you need a powerful memory with PD support and a quality cable for 5A. On the promotion the price is reasonable. If there are not enough ports and on the road, the thing is indispensable. The delivery speed is just instant-5 days via DPD. I recommend strangling a toad. Even those who need to occasionally try-appreciate.
Very fine quality like always UGREEN. Working on my blackview as hub also.5 stars.
Excellent as always U ugreen!!! Delivery from a warehouse in Russia by courier IML to the apartment one day after the order. The day before yesterday I ordered, today brought!
Great Quality! all doors work on 1 usbc. perfect! shipping was blazing fast, arrived in 2 days! thank you!
Excellent, works with air M1
Chic quality, everything works!
Producto de excelente calidad, al tacto materiales de muy buena calidad, tardó en llegar 25 días a la ciudad de México, llego en excelente condiciones, ahora solo usarlo para ver su desempeño
Made qualitatively. The speed on the cards is good-it was the main requirement when choosing.
good quality, thanks
Metal hub, all ports are running. During Operation heats up to 40-50 degrees, USB-C when trying to connect a USB-C adapter-> mini DP does not work :(
I was amazed by how fast I got it. This is a prime product from the packaging to the design. Very robust and definitely one of the best out there quality wise.
Thank you very much
Product excellent quality and very good. Recommend buying.
Very good
Bought for McBook about 2019. All ports are working. In order to "start" connection to the Internet by cable, you need to download firewood from the website of the manufacturer. Specially chose the hub to connect the monitor precisely expand the desktop rather than work in mirror mode and this hub copes perfectly with its task. From the "drawbacks" I can note only heating. This is not the first ugreen device in the house until the technician of this brand has failed. Thank you.
The slimy slap inside the Shoto hangs when you shake but everything works. Still working.