Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Best Accs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourbestaccs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice pillow. Dries quickly. It sticks hard enough. For lovers to lie in the bathroom is a great gift.
The pillow is very comfortable, soft.
On the edge of the pillow of good jackets. The suction cup of the soul of myckno to put the pillow to Bath. I welcomed trohi bigger Naj for 2 Nili. The merchandise of curiosity.
Super soft. Not sure how long it’ll last with getting wet bc material is kinda weird but happy with it so far.
everything is fine and really usable, soft and comfortable the only thing i waited for was three and a half months
Good quality, very fast delivery, only 14 days. recommend.
As shown in the photo super fast shipping
Went very long, almost 3 and a half months, whole, not yet used, sucked to the bathroom like a tight, yet did not understand whether it will be convenient on it or not, after use, I will unsubscribe
it took nearly 3 months to arrive but it is great and my cat approves!
Дошла быстро, на вид качественная, как жена протестирует дополню отзыв
it is a cloth covered. looks nice. havent tryed yet.
недостатки не обнаружили, доставка очень быстрая
This is a very comfy cushion. We purchased these to replace the ones in the hot tub. They are very comfy, but they don't stick as well to the sides as I had hoped, but that's a hot tub issue, not a manufacturing issue. They are nice, dry quickly. Would purchase again.
Подушки хорошие, мягкие, хотя мне материал немного колется, но похоже только я такая чувствительная, остальные не чувствуют))) Подойдёт для того, кто повыше ростом. Я невысокого роста 159 см., поэтому немного головой не дотягиваюсь до верха подушки, приходится прям садиться, лежать не удобно. Поэтому для меня она толстовата. Кто выше, тому будет супер.
Lovely pillow! Soon received. Thank you so much.
White becomes dirty very fast and it's hard to clean. Buy any other color but white
All expectations were met. Quality is good. It was true long-70 days
The order was delivered to Orel in 18 days from the date of payment. No visible damage or marriage was found. Everything is done neatly. Nice stuff.
Cool pillow in the bathroom. I liked it, I recommend it!
Everyone came safe and sound, suckers do their job. Directly pillow too-wife is glad)