Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Best Accs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourbestaccs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Work great ! thanks
он работает и даже находит мусор там, где ты его не видишь. после пробного включения и демонстрации семье в фильтре была горстка пыли и мелкий мусор. насадка с щеткой позволяет добраться в узкие места и провести деликатную уборку. другая насадка вставляется в выходное отверстие пылесоса и позволяет выдуть из щелей уверенным потоком воздуха мелкий мусор. один минус - шумноват.
Works as expected for the small size. A bit noisy due to the small turbine size.
Box dented but item in good condition.
Arrived within two weeks as the picture product quality is very good but not strong performance is OK
Polecam sprzedawce, towar sprawny, bardzo dobra jakość, bardzo dobrze zapakowany
Удобный, достаточно мощный. удобный хвост для продувки щелей. заряд держит.
Product come with all accessories, well packed. Not taxed. Box was sealed.
Отличный пылесос! Помимо клавиатуры и машины можно использовать вместо подметания небольших поверхностей. Поддержка магазина отличная! Доставка из Москвы в Москву через день
Highly recommended
The vacuum cleaner works well, it is handy. In addition, we get 2 tips thanks to which we can get to every nook and cranny. For some it may seem too loud but for me it is not a disadvantage
Exceed my expectations. I used it to clean my office/ keyboard and other related equipment and it works very well.
Very quickly came and as the exercises do not know because it for birthday gift
Качественный товар, работает хорошо, быстрая доставка! Продавцу спасибо!
I arrive fast, it's a good product, I thought it had more power worse meets its function, recommended
Works great! I was kind of confused how to empty the dust bin but got it figured out after struggling with it few minutes. Also, I got a charging cable for watching live show!!!! Great deal! Baseus has good quality products always.
Received in 2 weeks in Belgium... it seems to be good material... Not tested yet
very good quality and very good packaging. Very useful gadget
Very good! fast shipping! Top quality!
Качество сборки на очень высоком уровне, как вся продукция от этого бренда. Понятно, что не заменит обычного бытового пылесоса, идеально подойдёт для ежедневной (или через день) уборки, чтобы подержать чистоту. С сильными загрязнениями не справится. Удобно убирать рабочее место, продувать ноутбук, клавиатуру. Работает шумно.