Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Best Accs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourbestaccs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Очень хороший чехол, к телефону подошёл, дочка очень рада. Доставка быстрая, все отслеживалось. Фотографии не передают всей красоты чехла, на самом деле очень яркий.
Очень быстро пришло заказывала второй раз буду заказывать ещё!! С продавцом не общалась, но рекомендую!!!!!!
Very fast delivery. The case is perfect. Thank you to the supplier.
Cool case very liked! It's shining!
Just very cute, delivery fast, the quality is excellent, packed in a package and pooerku, sequins shine, the only negative strongly weighs the phone, but this is also a plus
Corresponds to the description. The quality satisfied me.
The cover is cool, corresponds to all the parameters, on Honor 8X, just perfectly approached, better than expected
Мне очень нравится, выглядит даже лучше, чем на картинке всё идеально подходит по телефону
Сел хорошо, выглядит как чехол, жену радует.
Nice case. By size. The only minus-The back is dense very, if the manicure is not short, it is problematic to attach a finger to read the fingerprint
чехол пришёл в течении месяца, очень красивый. К телефону подошел идеально.
The cover came in a month, all as in the picture. Seller Thank you!
заказала 22.06. заказ пришёл 10.07. всё в отличном состоянии,ребёнок доволен,Продавца советую.
пришел чехол в течение 2-х месяцев в Минск, доставка прямо в почтовый ящик. чехол такой же как на картинке, рекомендую
Very cool cover, very happy)
Ordered on July, came yesterday. All good.
Классный чехол. Телефон стал тяжелее с чехлом. Всё подошло. Пришло быстро. Продавец
Чехол быстро пришёл за 2-3 недели, на Honor 9 lite подошёл идеально, качеством довольны, посылку положили в почтовый ящик.
Marriage, in the middle of the spike and between it, sparkles are not overflowing.
The case is Bombshell. Ordered the Honor 8X phone. Beautiful