Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Best Accs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourbestaccs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
its very nice. everything its working. Will be perfect for Christmas decorations :)
Very cool curtain Garland. Lots of modes. Like a fairy tale. I brought the courier, the delivery is very fast. The cord to the outlet is long, it's rare. Well done. Thank you so much. Still ordered
The order paid 21.10 received 12.11, delivered by courier. I checked it works, I need a battery in the remote.
To Moscow reached 18 days, the courier brought home. It was well packed, everything was OK, but I still did not check how it works
Excellent Garland, as I wanted. Got there quickly. In the remote should go battery CR2025, but came up and CR2016. Very happy.
Super fast I get to Chile and mails just like I get to fast delivery. Recommended. I'll try and comment.
It came 10 days before Samara, everything is fine, everything works and packed well, included remote control but without batteries
Lights look just like the picture. My daughter loves it, it makes her room look beautiful.
I liked the Garland, it looks beautiful, different flashing modes, only the remote as it works after Times, but you can just switch the button without the remote. Fast delivery to Ukraine (23.09- 8.10) recommend.
Viskas veikia puikiai, užsakiau spalio 23,gavau lapkričio 17 patenkinta
All as in the description. The light is cold white very small diodics, when flashing does not grow, everyone is delighted, control through the remote
Nice Garland! Very fast delivery!!! Well done!!!
It came quickly, sdecom. Garland looks very similar, although the nodes are additionally wrapped. All the bulbs are lit, they themselves are light, nevertheless, bright, beautiful. In the kit there is a remote control, all buttons, modes work. The wire is long enough, on the yusb-plug button, which can also be changed modes. All as stated, I recommend to buy) let's see how many will live)
Selling I recommend, a pishka in Poland, the city of katovice came for 22 days, the goods are super, without 3rd party smell. The battery to the remote in the kit is not present, the remote control is good. Zamovlyav 3x2 and 3x3
Very nice lights. Only the remote had no battery so I couldn't prove it. Fast shipping
The Garland is cool. Thin, not visible at all on the curtain. Only lights different cold light with warm mixed
Great goods! Everything works! Delivery by courier!
Thank you! The product corresponds to the description. It came very quickly everything works. The remote is included. Only the battery needs to be bought separately.
Good Goods. Fast shipping. Seller recommend.
It came within a week, everything works, in the remote there are batteries, the remote works