Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Best Accs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourbestaccs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got all OK
Arrived in a foam package, all the whole
perfect
The order reached Krasnodar in 2 weeks. Packed well nothing damaged, in a foam box. The glasses are whole!
The glass came up. Sent fast! I already did! Everything is super!
The glass came as it should
I order not the first time, everything always comes quickly and of good quality
Corresponds to the description! Delivery month!
Delivery month. Everything's fine.
Sklo-bae! Stickers without problems! Recommend!
все ок - доставка, упаковка, качество!
It's okay.
Last time I ordered, in the kit there were napkins-2 pcs. (alcohol and for wiping), as well as an adhesive sticker for removing dust. This time
As always, excellent
Goods received quickly. The product corresponds to the description. I recommend to buy.
The product corresponds to the description, everything is suitable. To the satisfaction of the parcel was not tracked
The glass came whole, the delivery is not long until glued on the smartphone, later add the review.
Everything is OK! quickly, qualitatively!)) corresponds to the description.
Ordered: 31.05.2020 Received: 19.06.2020 ukrmail I'm happy with the glass. Quality is good. The size is slightly smaller, because of which there are no "hanging" edges. Full 100% sticking glass to the screen. Stuck one-normal. The second one, like, hung ~ 1mm screen with a black frame. Definitely worth your money.
The glass on the Xiaomi Redmi 4X delivered in 20 days, the track number is tracked, the glass is packed in a foam box. Glued, everything fits perfectly, the edges are rounded, the glass is slightly less than the screen of the phone and therefore the corners do not fade and will not immediately burst, it is glued only on the contour.
I drove to ekb a little less than three weeks, I order the third time, the quality is excellent
Glass came to Bratsk in 30 days, I order not the first time, I recommend!
The order reached quickly, men 3 weeks. everything came up perfectly.
Delivery to Ukraine just over a month. I order here the glass is not the first time-the quality is satisfied.
Delivery more than a month, packed in a standard plastic box, complete according to the description. Track tracked.