Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Best Accs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourbestaccs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
love this product! its so pretty! it fits sooo well! I totally recommend!
The cover quickly came. Paid 25.08, sent 29.08, and already 10.09 it was in St. Petersburg. There is a protective film so as not to scratch during transportation. All the holes are in place, the buttons are pressed, sits down like a native. Glitters and pleasantly lies in the hand =) definitely recommend. The only thing I can find fault with-the defect of casting on the top face next to the hole. But for its cost, it's nothing.
Delivery to Ukraine 28 days, quite quickly. The cover is cool.
The case in Ukraine, Dnieper, reached in a month and a half, but in the conditions of quarantine this is clear. In life beautiful. The tape was glued on top, and it hasn't been taken yet. All buttons work. The phone sits tight. Recommend it.
Very pretty, arrived before the target date
It fits on my Galaxy S9. It looks great!
çok güzel çok begendim.ince ve zarif.45 günde geldi
For my taste a pass. Good quality and well done. It took more than a month to arrive but there was no hurry so fine.
Tell me how to straighten near the buttons? Slightly slips, if compared with native silicone.
очень красивый чехол, соответсвует картинке, на телефон подошел идеально
✌
Красивый чехол. Отлично сел на note10+ доставка до Москвы 3 недели. Спасибо продавцу
es hermosa, igual a la imagen de referencia, incluso más bonita...llegaron rápido y en perfecto estado...muchas gracias vendedor, volveré a comprar sin duda
As picture.. Very beautiful.. Satisfied
Very beautiful cases, well packed, I liked everything) I recommend
Es bonita tal cual en la imagen y se ajusta adecuadamente al telefono, tiene una mica protectora que se retira. Solo que llegó ligeramente doblada, tardó aprox 5 semanas en llegar a México.
Dėklas superinis, Labai gražus, minkštas,blizgantis. Siuntinys atėjo per DVI savaites. Su pardavėju nebendravau, prekę rekomenduoju.
A beautiful cover, the color is very steep, everything came in size. I will order more
Хороший чехол, подходит идеально, цвет как на картинке. пришёл за 3 недели. рекомендую
Чехол дошёл меньше чем за месяц до Тамбова. Как будет в эксплуатации пока не известно, только получили. На самсунг а 30 s подошёл. Цвет соответствует.