Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Best Accs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourbestaccs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product went +-2 months, came in safe and safe, as in the description, even better. Recommend!
Good case
It's just like the picture.
Perfect
The order is satisfied, came in perfect condition, the case was packed in a fuzzy package, ordered 8.12 came 23.01, on honor 20, the edge of the case is made of silicone itself base of medium hardness plastic
very beautiful
It perfectly fits, looks like in the picture. Thanks.
All the yak in the photo, the cover to finish the tjupsky, the windows of the padіння I think врятує
goid quality
Sequins to me somehow on the cover did not report, but for such a price, I will complain it)
..
Cool case, suitable for honor 10I, took transparent, looks cool
Very beautiful, shiny cover, came quickly!
Thank you
The case reached Minsk in about a month. The quality is good, does not smell. The phone sat well. Everyone is satisfied, I advise the productsv
,
Delivery time 9 days. Very good quality. Thank you very much!
Very good case, picked up a little more than a month, to the desire, the goods are damaged, ruined the dispute, immediately decided in my favor. I will order once again
The cover went 2 months, with an incomprehensible marriage, you can see on the photo, if you do not look at this defect, then generally OK
Case compatible with description, well adheres to the phone. Not stinks. Pretty long shipping time.
The cover is beautiful, I liked it. Came fast. Conforms to the description
Very nice
Very nice case! Thick silicone. The Edge and softer, the back is more dense. On honor P20 sat perfectly.
Damaged, does not look too good
The case is great. Sat on the phone like a VCast. The only thing I thought was that the sequins would roll, but they're static