Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Best Accs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourbestaccs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Товар получил. Очень долгая доставка. Сингапур висело месяц. Доставлено без повреждений. Продавец на вопросы отвечает. UGREEN как всегда на высоте.
As always all right. Product high quality and grade. Recommend salesman and brand Ugreen
Ordered on March 31, received on May 7 at NP. Traditionally for ugreen-the parcel was tracked the first 2 days and the last 4 days. Completeness and postal packaging-in the photo. And of course-a traditional gift-a band-headband. Took in addition to the "older brother"-ordered earlier. Everything, Lightning Works, carabiner too. Perfect fit for sports headphones. And there's still room left-for credit-charging. Quality-as usual-at the height! Seller and goods-in category-recommended! All good and peace!
Fast delivery to Moscow. Very convenient, complement your goals and tasks.
Thank you!!! Delivery 2 weeks! Quality at altitude!!!!!!!
Excellent quality, super fast shipping 18 days to Colombia, 100% recommended!
muy buen producto era lo que esperaba, bastante práctico y resistente especial para guardar audífonos y cables.
Delivery of Dogga. The case of Yakin, take care of the irretrievable warnings I garnitura. In the gift denied the plastics carabiner I drawstring on Velcro. Uncle for gout I delivery to Nadine.
Как всегда фирма UGREEN на высоте,заказываю не первый раз,товары отличного качества,быстрая доставка,рекомендую к покупке!
Thought that in addition to the headphones also btr5 will fit, but no, and so everything is fine, the cover is super
The pad adapter does not fit. We need to tear down the pad adapter from the connection points and put it that way. Hard to fit in the bag. The phone adapter fits easy, fits easy to airpods and headphones. The File is solid, keeping the airpods box tight. Beautiful product. However, great adapters need to be careful. The products reached my hand within 18 days.
Neat case, headphones sit tightly behind the mesh, inside do not hang
20 days to Sochi. It's OK, good and durable
The quality is good, however, it will have to be customized... My pamu is not placed, menachet mesh inside
Convenient and compact headphone case. I recommend everyone.
l UGREEN! my items came faster aprox Two weeks, even they send me a gift. Thanks!
Очень хорошый кейс для наушник и триггер, но зарядный адаптер не поместится маленький удобный жёсткий кейс качество супер мне оч понравился плюс подарка маленький кара
Like the description, it feels a little soft but firm, it's space is a little small but overall all good.
Everything corresponds to the description and excellent quality. In Belarus the parcel reached in 27 days. The track was tracked to allow it to be transferred to the Post Office.