Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Best Accs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourbestaccs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
коробка мятая. Но это наша почта России косячьники. звук хороший, наушники целые.
It came very well packed, in time and in perfect condition, it works very well, I loved it, this brand is always very good
tutto ok come da descrizione
lo recibí el dia 3 de agosto, tardaron un pelin en llegar supongo que sera por el covid-19. los cascos funcionan perfectos, buen sonido y muy buena bateria a parte tiene lucecitas cuando estan encendidos. a mi marido le han encantado.
Wonderful, bass, delivery, I recommend to everyone, in general cool
Packing a little crumpled but it's not a trouble, headphones are good sound bomb! Radio 15 channels automatically immediately adjusted, delivery to Cheboksary less than 10 days, advise
Delivery of course sucks. The box is broken, broken. And so work
Товар получили, качеством доволен,наушники хорошие,денег своих стоят,магазин и продовца рекомендую.
21 numbers made an order, 22 sent and already 28 numbers my baby is the happiest. Everything works, sounds good. I suggest you.
On the third day brought the courier right in hand, everything in perfect condition, turned on everything works, Bluetooth, radio, flash drive reads, answers the calls, all great thanks and success
The goods are delivered by courier to the door in two weeks. Everything works. The sound is clear, loud. There is adjustment. FM station takes. Charges from the PC.
Delivery 5 days from the Russian Federation, the radio catches there is interference, the sound is good, all functions work.
A week went by from Moscow. Delivered the courier. Everything works. I am pleased.
3 months to get it but it's pretty good deal.
Delivery is ultra fast, but for uncle for 30 is not enough, pleased Bluetooth, and in general, whose daughter had 7 years at the very time. I ordered myself, but it turned out to be a child. By the way on the child ears (7-10 years)
Cool headphones!
коробка пришла слегка помятой,но наушники не повреждены.всё работает.FM ловит плохо,но у нас здесь с этим проблема, как что может наушники и не виноваты
all is ok, I tested the headphones - music from micro sd card plays without problems mp3 and wav format and the quality of music is very higher pthan by bluetooth mode... bluetooth was found fast and kept good but I prefered better quality from TF card. The radio catch nothing, i think it needs to connect 3,5 mm music wires to find some local radio stations ( I will try it). The quality of music is normal to listen - it is not hi-fi but to its price very good. The battery I did not try how long it holds. I bought the reserve battery to give the headphones constant life. Delivering was safely but about 2,5 months. I recommend
Everything works, the sound is in principle good. Radio and flash drive takes. The true backlight of the headphone works only on one side. That's how it works! The parcel really came mint, but with the headphones everything is fine
Ordered from Moscow on May 21 came June 4 .. came the parcel .. Why is the package not sealed .. the box with the headphones is torn. Crumpled. As if once 5 already someone opened it and closed it .. or Pinal .. but to the account the headphones are intact. They work like good.