Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Best Accs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourbestaccs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 21/09 received 25/09 in Orenburg to the door IML delivered.
Grade itself, very pretty lamp. Three modes of, brightness and color. Plastic imitation skin. Battery.
The parcel came quickly within a week, works well, shines moderately bright, for the table norms, came charged powered by battery, looks nice looking, the surface is made under the skin.
I send very slow, but surely by the covid. The box was very crushed, but the lamp in principle was fine. It has 3 types of light: white, yellow and both together. The screen may be on or off. It has 8 tones of alarm clock.
Super fast. Very good product.
I liked everything very much! Quality Super and very quickly came order!
Received the lamp quickly, delivery 3 days. Turned on everything works, let's see further.
Bring fast from Spain, very good so far. Very satisfied recommend.
Excellent lamp, delivery a couple of days, took for 1401, wire only USB, brought by courier, everything works Mini minus-does not adjust the day of the week, apparently programmed another year under the date and month of today. I'm happy with the purchase, I recommend.
Everything is fine!!!!!
Thank you so much! Very cool lamp! Recommend!!!!
Fast delivery! Perfect light. The texture is imitation leather. Very good light.
Быстро доставка. до двери. Курьер предупредил о приезде за 30минут. Работает. нет 24х часового режима
The delivery is super, the courier brought back. 3 days and d3oma. the purchase is happy with everything works. I recommend.
Yes hello I received my order I am very satisfied it works very well I advise people they buy it works really well I thank you
Светильник супер, 4 ватта потребление, но выдача света как у 9 ти ватника. Сам работаю в сфере продаж по электрике, светильники подобные 2500 р. будут, и то только от сети, берите не пожалеете!
Достойная лампа. Три режима яркости , в каждом ещё три цвета - жёлтый , средний, белый. Оттенки меняются длинным удержанием кнопки. кнопка сенсорная. Сзади механическая кнопка включения аккумулятора. Часы , календарь и температура воздуха. Корпус приятный на ощупь , сделан под кожу из пластика. в сложенном виде очень компактная. со склада из России приехала за 4 дня с момента заказа. Хорошая лампа. Рекомендую!
Envio muito rápido e tudo conforme o descrito. Vários níveis de intensidade e de cor. Aconselho
Nice lamp! Three different feeding lights! Warm cold, and mixture! Can work without electricity connection
I tried the lamp, everything works fine