Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Best Accs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourbestaccs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cover quickly came, before the NSO in 18 days, TC many orders were made simultaneously, me. There's a bubble. Hearts are cast with pink and green color. I like that he's so fat. Although at the edges I would like thicker. Nice case. By the way, the print works.
It came in a neat package, the cover is whole and safe, my niece liked it.
Thank you
very nice
The order came in M. O. Less than two weeks. The cover looks beautiful, the sequins are filled. Overflow pink/blue/blue/green/lilac.
Excellent case!!! durable silicone, shockproof, fully matches the declared description!!! approached perfectly satisfied with all 100!!!! came in 3 weeks
Expected
Preciosa
Super case
Very beautiful, the phone approached.
Came in two weeks
Perfect.
Wonderful))
Cool case, on the phone sat flawlessly, but very thicken the phone. Waited long enough.
Everything came as in the picture. Sent it quickly. No claims. Thank you
liuks.
A little inside the air
The quality is excellent, it came in 2,5 weeks.
Заказывала на Asus ZenFone чехол Honor 8 С подошёл идеально, чехол пришел целый, блёсток очень много!! (чехол толстый, будет готовы к этому. особенно те, у кого длинные ногти - до отпечатка пальца с сзади не достанете) Пришёл быстро фото не будет, я его уже надела, а снимать лень
Case class, all as in the description
good quality, not too thick on the phone
хороший товар, подошёл к телефону
Magnificence frankly and strongly bear
The cover is chic beautifully shimmering but there is one thing but I with nails and because of the thickness of the chip can not get to the unlock button for the finger
красивый эффектный! Покупаю второй раз, первый чехол испортила сама(на работе попал растворитель) На хонор вью 20 отлично садится