Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Best Accs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourbestaccs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came within a month, served all the way,
Connect in 3-5 seconds, one is also working, the sound quality is good, during the playback mode I will write later!
While everything works well. There are basses. Packed perfectly.
Headphones went for a month and a half. Quality is good. Sound too. You go to another room, the connection is interrupted.
For this money is quite normal, but the boxing itself is too massive
Exceeded expectations, while the flight is normal, touch control of music on the headphones tower at all! Rostov reached for 45 days
The track was not tracked, the stepson came to Orenburg for 22 days, they work, the sound is acceptable, but when you want to correct them, the sensor works.
Ordered, 29.11.2019, zabra at the post on 09.01.2020, everything works, the husband is very davolen acquisition. With the phone, Samsung is synchronized with Bluetooth.
All norms)
Excellent
Very good
Delivery 35 days to the Moscow region. The cardboard box is damaged, the rest is whole. Everything works. Sound for your money is not bad.
It came quickly, especially if you take into account the widespread quarantine, 3 weeks. Was self-delivery from the point of issue of SDEC, Samara. Headphones, in such a companion and with such a price, just gorgeous. Despite the presence of minuses, I put five stars. Because for such a price, all available pluses outweigh! And so: the charger, it's a storage case, it's a powerbank. I'm not ready to say that I use headphones around the clock, but constantly. One charging case is enough for more than a week of use!!!! One charge of headphones is enough to watch 3 movies!!!! Very pleased with the sound, balanced, especially if the track with high-quality recording, not very loud, but for listening to music on the road, watching movies and talking on the phone is more than enough. Although, as a headset for telephone communication they can be conditionally used, due to the features of the form factor, the companion will hear you "deaf and remote". But you can pull out one earphone and speak it holding in your hand)))).
i didn't get the item
The headphones are just a bomb, satisfied with 5 +, the ears lie well, do not press, the sensor works perfectly, end with Bluetooth perfectly, the sound quality is excellent, the box charging shows the charge, what earpiece on charging, headphones in the box lie down and grab perfectly, there is a small magnet that pleases (so They will not fall out) How much will it be enough to charge the headphones is unknown, in principle for such money a great product, and so their money costs even more, and if as a gift such at all excellent, I advise without questions, for all 5 +
Already bought over 1 phone these. Are perfect. Bought for me and for friends
Headphones are excellent, came mega quickly, tracked to the end, I recommend definitely
Excellent, very well packed, it came to me fast, it was worth the purchase
Headphones fire charge hvvotsya for 2,5 hours of continuous operation and charge 1,5 hours itself the ververbank of the Priet spends около17-18%. When charging flashing the scale of LEDs, the sensors work normally you need to get used to the sound, too, loud enough bass and still on the phone showing the scale of charge of headphones. The phone will be charged with the norms. I advise everyone to take a discount of about 680 rubles.
Headphones, fire, not music, liked to chew like. At a distance of 4 meters begin to break. Came in a vacuum package, for delivery 3, went more than the expected time. Let's see how much work.
As cincronizar:. 1-plug both. 2-choose A. Me work on side L 3-press twice quickly. Made it a headphones will erase the light. That means the concronizacao was successful. If work let your like
Everything corresponds, for a long time figured out how to end, there are no basses, in appearance quality!
Headphones received, everything was super went exactly a month, Courier brought straight home))) Headphones are very good...
Very good headphones for such a price. Recommend
Like the product and recommend