Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Best Accs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourbestaccs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
While I got the pro - most settings aren’t really distinguishable and would recommend the standard—- That being said - so much better than you standard garden house attachment if you have a double coated dog. Gets in there and helps control where the dirty water goes better and wand is great for getting under the dog and in those unmentionable areas. Using outside, I attached to a diverter/splitter so I could avoid the connection issues folks have mentioned. Keep wand and hose out of direct sun light and it should hold up well.
Not long after this item arrived, we were having a leisurely "quarantine at home" Sunday. My husband went out to play with the dogs for a bit, and came rushing back in to say he had a crisis and need help. He had reached down to pet Jax (our 2 y/o Australian Cattle Dog) and noticed his green glistening fur. It is spring here, with lots of green grass for the cattle, and Jax rolled around in a fresh pile to spread it all down both sides, up over his back and up to his neck.
By now, since this is the third episode (although the worst so far), we've developed a system. My husband puts on his knee length muck boots and black disposable gloves, and hooks up the garden hose to our laundry sink faucet. It runs warm water out to the lawn area. We attach this pet wand to the garden hose, and it's working marvelously. It gives a gentle thorough cleaning that even a dog who thought he hated baths seems to enjoy now. So, Sunday morning went great, then around 1 p.m. it all turned to poo.
The item is easy to install, but I was surprised that the diverter that attaches between your shower head and the pipe was plastic. It installed easily and was fine for about a week, then water started shooting out the side, not at a joint or connector, but from the middle (hard to describe, but definitely a failure of the part). I replaced it with a $20 copper piece from True Value and that fixed the problem. The attachment that you use to wash the dog seems fine so far, but I would recommend not using the plastic diverter at all, just assume you need to purchase the replacement part before you order this item
So this wand is very easy to work with. I have a golden retriever so I need a good nozzle. This is nice but the force is not strong enough. It is easy to handle and use but took me longer to rinse him because the water force is not strong enough. I wash my dog outside in the summer. What I don't like there is no off switch to turn water off. How can you have a water wand with no off switch. So maybe if it connects to the shower that would be how you turn it off. Not sure. I like the shape of it, especially doing under the stomach and leg area. Still needs improvement though.
I absolutely love this! I installed it in the shower yesterday, easy to do. I just bathed my dog in less than half the time it usually takes. 10 stars!
Holy macaroni! This thing rocks! We've used a regular human handheld shower head to bathe our pup for years. The hose wasn't quite long enough to reach all sides of him and it was a real hassle. After a mad squirrel chasing session that ended up with a room through poo this morning, I finally gave this thing a try. It was so easy. The spray pattern and adjustable pressure got all the yuck off quickly and I didn't have to climb into the tub to get his backside.
You can turn it all the way down to just a trickle, meaning you can leave the water on while shampooing and don't have to worry about adjusting the temperature again. Then you can turn it all the way up to get down into that undercoat in one pass. It's super ergonomic. This is the first time I've bathed my dog without coming away sopping wet. I love it. I will shamelessly push the product on all my dog-loving friends and family like Oprah. "You get a Pet Wand. And YOU get a Pet Wand! EVERYBODY GETS PET WANDSSSSS!"
I have been looking for a solution exactly like this for years, to the point that I had started trying to solve the problem of how to build one from parts found at the hardware store. Before I took the plunge and bought 40 worth of odds and ends to build another dissapointing DIY project. I don't know if it was just a different set of search terms, that this is a new product, or the unexpected favor of the gods that brought me upon this product. I have a dog, and I am allergic to dogs.
Also my sister's dog likes to stay at my house about half the week, and he is the opposite of those hypoallergenic poodle crossbreeds that you have read so much about; a hyperallerginic mix of everything BUT poodle, if you will. Also there is some poodle in there. ANYWAYS I have to bathe the dogs about once a week or suffer dire consequences, and my knees aren't as good as they once were and my back has definitely been better, so lets just say that it had become a quite literal pain to give the boys a bath in a tub with a cup to rinse them. I could not be happier with the build quality of this shower adapter. It installed very easily, and the selector lever is solid and does not leak. When I don't need it, it's like it isn't there, and when I do need it, it's a life saver.
I bought this for my new rescue dog who is a huge ball of fur. He has a double coat which is hard to get wet all the way thru. Today I finally used it, and it works great! It made it so easy to rinse his fur without spraying water all over the place or in his face. I've only bathed him once before today and used the hose with a spray nozzle and found I didn't get him as rinsed as I thought I did. He also didn't like the way it sprayed all over the place and in his face when I was rinsing his chest. The pet wand has made that a thing of the past for me.
When it's not 90* out like today, I want to have warm water to bath my dog with. I had to go to 3 different plumbing supplies to find the right combo to hook my hose up to the sink faucet, then the hose to the wand to reach out the back door where I have room to bath my boy. I don't remember if the description said it would hook up to a sink or not. I can't fit my Great Pyrenees in my shower so that hook up doesn't work for me. I sure hope this pet wand holds up. I've only used it today. It does seem fairly sturdy and I expect it will hold up for some time. Definitely recommend this product!
We absolutely love the Waterpik Pet Wand Pro Dog Shower Attachment! We already have two shower heads in our shower (one fixed one on a movable hose), so we only had to replace the shower head on the hose with the new Pet Wand Attachment. So easy! We were able to bathe all 4 dogs (1 Pitbull, 2 Beagles & 1 Chihuahua) in such a short time and all the dogs did really well with the new system. No more filling the bathtub for each one and wasting water and time. This has made bathing our dogs so easy and efficient! Thank you!
This is the most impressive pet product I’ve purchased in a long time! It was super-easy to connect it to the shower. (Had no idea the shower head came off so easily!) I haven’t used the diverter. Instead, I just connect it long enough to bathe the dogs & then put it away till next time.
I have a strong 3-year old corgi who tries his best to escape the tub. But, it was easy to hang onto the wand and keep him contained. I also have a 14 year old corgi who completely freaks out when getting a bath. (Because he has a fragile back, that’s resulted in too-few baths for him.). The wand resulted in the calmest bath ever for my old boy. I always worry about him re-injuring his back. So, a calm bath where he’s not shaking with fear and trying to escape is priceless!
Opertion of the wand is simple. Every other setting is a trickle, which is great when you need to put down the wand and rub in the soap & then wait the prescribed time for the shampoo’s benefits. Rinsing the boys off is also a breeze. As an added benefit, I can get the dogs’ undersides cleaned better than other options I’ve tried. Low-riders tend to get dirty bellies & they can be challenging to get clean.
This is a very nice wand. Our dog hates baths and is scared of spray heads, but this is so gentle that he hardly minds it at all. The wand can be adjusted to a narrow or wide flow, and within the narrow or wide range it can be can be adjusted to a very gentle flow, or a higher flow. The narrower spray pattern is great for feet or legs, the wider for rinsing off soap across dogs back. You can adjust everything right at your finger tips, including shutting it off. Its a little pricey, but works very well.
I bathe 4 dogs a month and have bought about every kind of dog shower out there. So far this has not only outlasted all the others but the dogs really like this. I have shepherds with the thick coats and was afraid this wouldn't get through their coats but it does. I like the 2 settings and can get around their faces without it being harsh. It rinses soap out of their coats very well. So far still no leaks and it's working perfect
this product is amazing, the water modes are very gentle when I bathe my fur baby! it was super easy to install and is super easy to use!
Where has this BEEN all my life? I’ve had a hard time in the past finding a wand that doesn’t leak, has enough pressure to wash the shampoo and conditioner from my Afghan’s coat, and isn’t a bear to handle when my hands get wet and slippery. The straight stream of water doesn’t tangle my dog’s hair like round head sprayers do, and being able to adjust the width of the stream is really helpful for rinsing off my dog’s legs. I attached the suction cup hook to the opposite end of my shower and it’s super convenient to let the hose drain while we’re still able to use the shower without hose clutter.
I have tried several setups to bathe my dogs. This is by FAR the best. I love the shape/angle of the handle and how the water comes out in a line. It makes it especially easy to clean my shih tzus faces in the tub. Love the on off valve. Can’t say enough good things about it. My older sister bought one for herself and then my other sister when she got a rescue I bought it for her. Love this product.
Best thing ever!! It so much easier to get all of the soap off of my dog. Even using a normal shower head that detaches this one is so much easier. All of the shampoo and water just slides right off and it's so simple to get under her neck, around her face, and underneath her body! She is so much cleaner. So after just a few months my Waterpik broke. The whole thing just separated from the mounted shower and that was it. I really loved it but didn’t last long enough to be worth it. And I just realized I never got the suction mount piece.
This tool makes it very easy to clean my dog. There is a valve by the handle to turn the water on and off so it allows for a one handed operation rather than have to turn the water off on the shower wall. My biggest complaint is that there is not an attachment for the tub nozzle. You have to detach your shower head, screw this in, use, and then unscrew, and reattach you’re shower head. It is a bit more work than if I could just attach to my tub nozzle rather than having to detach my shower head.
Owners of long haired/thick coated breeds: This is what you've been looking for. I've waited over 20 years for this and have used everything from custom heads to kitchen wash heads. The water flow from this even at low pressure (40 psi) is excellent, adjustment on handle are well thought out, and this WILL get right through a thick undercoat.
I used to clean my dogs in the tub with a measly old plastic cup, but that is no longer! This product is amazing! The water pressure is perfect for the dogs, and if it’s too much you can lower it! I use the softer setting for my dogs face. The only reason I took a star off is because my shower head had a little less water pressure now due to the adapter.
Hate baths but loved this wand for my hooman. It worked super slick and attached very easily to the shower head. Is adjustable pressure-wise and rinsed the suds out of my beard super quick! 10/10 would pawsitively buy again.
This seems so obvious now, but make sure where ever you connect it has good water pressure. I originally hooked this up to the sink in the garage. That was a fail. I would have moved to the tub in the bathroom, but it was so hot out. I decided to connect it to the hose in the backyard. Installation in both was so easy. Of course my dog hated the bath lol. But this product was fantastic. I especially loved how you could adjust the pressure on the handle. It made it easy to wash her face.
Works really well and makes bathing the dogs vastly easier than the ol' bucket in the tub method. The spray really gets under the coat too, so it's not just easier, it gets them way cleaner than before. Some of the other reviews mentioned the diverter was plastic, but mine was entirely metal. The connector hose for the wand is plastic, as is the wand itself, but so far they're holding together just fine. Installation was fairly simple, although the kit does not include the elastic tape you need to get a good seal on the shower head and diverter. The 'pause' setting on the wand is actually just a spray-slightly-less-hard setting, which is basically useless, but not that big a deal for me.
Easy to use,you will need some tape otherwise is going to leak,good pressure for 2 setting water or 3 for off. The wall cup doesn't work,I think the hose is well made..good material little heavy but one of the dogs doesn't like the hose before and she doesn't likes this one,I think I would recommend this to a friend... after 2 years of having the product I can’t figure out how to stop it from leaking.. is not a bad product I can clean the dogs faster.
After several years using a regular round sprayer to clean my two dogs (Boxers), I purchased this wand sprayer. It works really well. Saves a lot of time wetting down and rinsing the soap. I experienced No problems with leaking anywhere. I would suggest using Teflon tape at the connection to the shower head pipe and the shower head. I like to put about 5 winds around the male connection ends. Works like a charm. No leaking.
Great bathing tool! prior to this, I was only using the end of a hose-like an amateur. My dog has been dealing with a fungus issue that requires me to wash him every two days. I was looking for something to conserve water and not be gentle on the dog but still stay tough and I the dirt and this wand definitely delivered. The only drawback is that I do not believe you can use the wand directly with the hose, Waterpik supplies a hose that attaches to your hose on one end and the want on the other. They provide the hose for users that bath their dogs indoors, but we are outdoor washers. It is definitely not a deal-breaker and will recommend to friends, family, and strangers. I forgot to add you can change the settings with one hand which is very convenient