Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Best Accs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourbestaccs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The night light is very beautiful! Chose delivery from Russia, delivered to St. Petersburg in 5 days! At first I was afraid, I thought not working, but it turned out that it did not work during charging. Remote with battery, USB cord for charging, came in a box in excellent condition, would come as a gift!
The goods came very quickly) in 10 days) all the whole packed ball was very good)
Everything is fine, well packed, came quickly, easy cool stands on the stand, many light modes, the child liked it.
The lamp looks amazing. According to the feelings, it does not shine very brightly as a night lamp will go
Lamp bomb. The package slightly crumpled, but if itself, there is no problem
Excellent ball, but very long shipment.
I had to sweat to assemble the stand very cool lamp
The box was in a terrible condition, but the lamp was intact. Unfortunately, it was not quite a ball, maybe it's more noticeable on a small one. Works well. In the remote immediately there was a battery it pleased.
The lamp is super. Many different modes. Beautiful colors. Strong. "Flew" more than once. The charge lasts for a long time. Shipping fast.
Everything is super, very satisfied! Everything came in perfect condition, the batteries in the remote were already, the lamp works perfectly. The only negative-the box is slightly crumpled, but everything is packed qualitatively and nothing broke)
Just super. Packed perfectly and very fast delivery!
все бы ничего. он шикарен ,светится, управление с пульта замечательное, но есть одно НО, он пришел Сломаный. связалась с продавцом. обещал выслать еще один. почта как всегда...
Ребята, это просто бомба! Шикарный светильник, который приехал ко мне буквально меньше, чем за месяц! Все в целости, в комплекте имеется: подставка, юсб кабель, пультик. Довольна и счастлива, выглядит потрясающе!!
Ночник огонь, как подарок самое то, дети довольны)) да и самому очень понравился)) доставка правда была долгая, но это из-за пандемии)
необычный ночник . 15см как то мал, в след раз куплю побольше. единственное что пришел мятый с двух сторон..
In life looks even better than in the photo, everything was well packed. Included is the remote, charging and stand
The order came to St. Petersburg in 4 days, brought by courier. Nothing is crumpled, everything works, colors switch. The child is delighted, a very good purchase.)
пришел заказ, с продавцом не общалась, упаковка была очень помята, но шар цел, ещё не включала.
Very cool fit into the interior!!
I'm delighted, the lamp is truly chic.