Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Best Accs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourbestaccs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Отличный продукт, хорошее качество, хорошая цена, мне очень понравилось, я рекомендую его
супер
Excellent Product good quality good price I like it very much I recommend
This is my 4th time ordering. Very good quality and the crema produced is very good. My friends wanted to buy after tasting the coffee and had to order for them. Highly recommended.
Работает хорошо и хорошо сделано из супер пены, чтобы увидеть со временем.
Works well and does good foam super to see in time.
<2en> действительно хорошее качество, вы можете получить его комфортно внутри. Не прошло 2 недели, чтобы прийти ко мне
Really good quality, you can get your drink comfortably. It did not take 2 weeks to come to me
Well as always, I 've already bought several times, because a year or so you usually break the rubber washer that seals the capsule, (I'll see if they sell those loose washers) they come with dispenser and brush.
качество прекрасное. беру не первый раз.
Quality is fine. I take not the first time.
The order by the size you have arrived fast enough, in less than 15 days I had it on the door of my house, the product has good material, I haven't tried it yet, when you try it on the machine, I'll send more pictures. What I like most about this product unlike others is that it comes with a metal filter on the bottom, assured so to be a very good quality product for use
Product properly, but I bought wrong, gave my
The capsules come properly packaged as usually is made by icafilas. This Bez include 3 spoons and 3 cleaning brushes which turn out to be useful. Already tested the capsules and work perfectly.
Заказываю второй раз. Это лучшие многоразовые капсулы! Кофе с пенкой! В подарок снова пришла капсула второго поколения - я использую её для какао и несквика, она легко моется от остатков какао. Все идеально! Спасибо!