Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Best Accs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourbestaccs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super light. Just something such the spodziewałam. Ever since it I have better is zasypiać mojemu baby and easier to budzić. Maybe a little too tight shinning digits at night But can this function off
Доставка в Белгород за 6 дней, курьером, очень быстро. Часы работают. Коробка при транспортировке не помялась, внутри тоже всё цело . Есть инструкция на английском. Первые вчатления хорошие. Заказывала для подарка. Продавец приятный в общении. Спасибо
Very happy with the service and product. It was delivered very quickly, within a week and there were constant status update of the parcel. The product is as described. Very easy to setup and use. The sound is quite good. Very happy with the purchase!
Instructions for Russian no, but in English, too, everything is clear! Let's see how it will wake me tomorrow)))
In Minsk received 2 months after sending. Track tracked. As in the description. Great lamp. Made neatly. With physical buttons do not understand. Connected the lamp in Tuya, there is more visible. All modes work, everything is adjustable well. The radio's catching too. The light at the maximum is very bright, at a minimum I would like to be lighter. Well, worth your money. Seller recommend. Thank you.
Figured out the settings. Cute. From dawn until we woke up. Perhaps you need to put it closer to the face)))
Used for one week and I'm very pleased. Set up easy, downloaded app and then connected also to Google home. both work well and controlling it from phone is very easy and by voice also tested and working good.
Delighted with my purchase, I received it in 10 days. The design is very beautiful, the alarm clock is of very good quality, especially for the price! It works very well with the app on phone. The light increases gradually, it is not jerked
ok
The kit does not include a socket. Only USB wire. Otherwise, it works. If something goes wrong, I'll add a tip. App for alarm clock has not tried yet
great lamp exactly what I wanted and looks very cool
I'm testing for two weeks. Wake up nice, warm light, the eye does not cut. But not sure of its efficiency as an alarm clock, a couple of times almost slept (it's good to stand on the tel. Alarm clock). And in general, it works without complaints sound, light.
The alarm clock came in just 8 days in Moscow. What pleased: + Customized via app + Really smoothly includes the light to the appointed time + Fine light intensity adjustment Which upset: -Even at the maximum level of illumination, there is no feeling of a light room. For the sake of justice it is worth noting that it is stupid to expect such a baby super lighting, this can be tried through the "smart home" system and basic lighting :) -A limited number of melodies, and they are all very short sound, I.E. The song of birds sounds like a record. Good, you can completely disable the sound and leave only light.
very very nice! Better than I tought and my and my girlfriend woke both up only with the light :)
Часы пришли на один день раньше срока. Все функции полностью соответствуют описанию.
Product is fantastic. My daughter loves to fall asleep and wake up with it. Everything works as described. I somehow expected it to have internal battery but it only works when connected to power. Didn't try the WIFI functionality yet.
In general, a good thing for this money. The only nuance: the display brightness parameter periodically bends from the automatic position to the day position, I do not understand the dependence, which is what this is about. As a result, the display at night shines very bright.
Super! Stylish watch. I set up the instructions in English, although I do not know almost him. Downloaded the application, found the watch and everything became many times more convenient. We listen to the radio, protested the mode of dawn and sunset. Works fine. I'm very happy! I will recommend as a gift. We live in the north, I think it will be easier to live in the period of the polar night! I did not understand how to turn on voice control. The box broke.
Very good friends! Its lighting is great! Sounds are not of excellent quality, but they work in the morning mess. Price/performance is amazing compared with prices in Turkey.
Great watch! A little expensive but you awake very gently the day begins less stressful.
For the moment well now you have to connect everything, already comment
Упаковка, конечно, мятая, но товар не поврежден.
Очень рекомендую. Хорошо ловит радио волны. Но была слишом долгая доставка
The delivery was very fast and the product meets my expectations. The configuration in wifi is super simple. There are a lot of parameters: Sound, brightness, alarms... The FM radio works well.
Basically normal. The only drawback is that when you put the alarm signal off not only the sound but also the light, the meaning of the Dawn function is lost.