Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Best Accs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourbestaccs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In appearance, it seems very good product. Shipping very fast, in just 10 days. In the absence of testing whether it is actually waterproof as indicated.
Посылка доставлена в Ростов-на-Дону за 6 дней, что определенно порадовало. Товар полностью соответствует описанию. Швы все ровные, нитки не торчат. Приятная на ощупь. Спасибо большое!
Perfect, took 8 days to arrive
Quality at the rendezvous not yet try I recommend
Delivery 2 weeks. Size fits.
Shipping fast. Quality is excellent
Excellent mattress cover Seller declared as requested Tested with success after washing Best recommendation Godkendt
The order arrived in 8 days, I order such a second, I like it. Measurements are accurate, water does not pass.
Perfect, a month to get to Mexico, it's my second buy!
Puen product.
Beautiful color is beautiful and its color is also raw, and the price is excellent
One of the best purchases needed in children's and delivery fast
Fast delivery, good quality, rubberized base.
Ordered 27.08 received 23.09. At first glance, everything is OK. I order the second time. Quality is satisfied. I recommend.
I order not the first time, excellent sheets. Dense, pleasant to the touch, sleep perfectly, do not shell.
Recommend mega satisfied fast delivery
Товар шёл недолго, упакован хорошо, соответствует фото и описанию. Рекомендую товар и продавца.
The surface of the sheet is soft, velvety. After the first use has proven itself well. Delivery to Belarus just over a month. Our bed is 10 centimeters smaller, but nothing. In general, satisfied. Recommend. Celofan only on the center, sidewalls are fabric. On the bed keeps well at the expense of rubber bands.
Well suited with small stock. The only thing dried for a very long time after washing, well and shells of course, when the husband grows, I wake up. I liked it, on this mattress, the Terry sheet on an elastic band, does not go anywhere. Without him, I went on the floor of the couch by morning.
la funda és muy completa y de buena calidad. es la segunda vez que compro. el envío a Spain en 12 días. muchas gracias vendedor