Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Best Accs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourbestaccs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm satisfied with the product. It works properly as it was described. Delivery in 35 days. Thank you
It works well. Very beautifully glow in the dark. The child is delighted. The selection of the pair is good. Recommend!!!
The humidifier is very beautiful, easy to turn on. While there is no hygrometer I can't understand how efficient it works. Packed very well, in a box on top in a purple. He came in three weeks.
Very beautiful, works well, pairs strong
Order came on time. The humidifier works from the network, the cord is included. Everything works, you can turn on one color and use as a night light
Perfect! And arrived in less than a month in Brazil! I am very passionate!
I have received the product a couple of days ago and I have already had the chance to use it many times. The design is very simple and user friendly while it stille manage to look very cute. The product matched the description and the only partly negative I can comment about the item is that the instructions in English were a bit hard to understand from time to another, but I truly don't believe this is a very big deal. I am over all more than pleased with my purchase.
The order arrived super fast. The product is accurate to the image, precious.
as seen in pic. does not give off much steam.
Thank you very much!!! Wonderful humidifier!!!
im happy with the product its cute and small. i think i ordered a rose gold one but the rose gold is so pale that it looks silver. other than that im really happy. arrived really quick
He arrived yesterday, he took time for the Covid. I use it with a concentrated Lush mini perfume called Karma (it's old, maybe they don't sell it anymore) and it perfects the whole room. He's very cute.
Very cute))) it went long but I think it's because of quarantine)
Mooi
Super
Item consistent with the description. You can choose single color lights or as per filmiku światełko changes or at all give up with lights and run same option humidifier.
Came a whole, but does not work-only squeaks, there is no pair
This must be one of the cutest items I own now. Fast shipping and nice product.
Очень милый увлажнитель, пришло за 15 дней
The product is great. It's small but very cute. Easy to use. It came to Poland in 2weeks. I recommend.
All is well
Came faster than expected. Very cute, hopefully also useful. Wouod recommend.
Delivery within a month, packed in a whole box. Included humidifier, 1 m cord, 2 filters (one was already inside the humidifier) instruction (English, Chinese). Poured water, connected to the USB connector, pressed the power button, everything worked immediately. Colors change smoothly
Very satisfied with the purchase, fast shipping and in good condition, it works very well, it lasts for a long time and is totally silent, I will buy more
Beautiful comfortable, and humidifier and night light and aromodiffuser