Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Best Accs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourbestaccs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
works good, easy to pair, holds nice in ear and doesn't fall out during training. recommended
Headphones came in, it's always worth waiting when you know they'll arrive, very nice.
Looks as described. Great package. I will add to this review after use.
Долго до Москвы шло, я не эксперт по звучанию , мне нормально для занятий, упаковано хорошо, я доволен
The product is very good, it stays well in ears, light, you might not even feel it. It is touch controlled, not very easy to control. It has no volume controls, so, you have to adjust your phone. The sound is correct, it is an average earphone. But for the gym, running or bike is very good
Very nice and functional, for my kind of ear I don't find it very comfortable for long times, since they start to cool even with that very recommendable as They don't fall down they are nice they have good volume they pair very fast and you can use them together or just one their case is super practical and very functional as it serves as Charger
I run every day This headset fits my ears. It does not come off even if I run. I can enjoy outdoor sports safely Because not only music but also the surrounding sounds can be heard. I was able to use it right away because it also came with instructions in my native language. It arrived two months after the order, but it was a very good product and It was worth the wait. Stay safe and healthy! Thank you.
Top top top very good quality, fit super well to the ears. I tested today at Mountain Bike for 4 hours SUPER
very satisfied. fits perfectly in the ear. good sound quality. Original packaging. makes friends. can only recommend this product. long waiting for the delivery was worth it
Be careful. I'll check it out, add the review.
Пришли наушники через почту. Судя по виду целые. Я сейчас на вахте, поэтому проверю их немного позже, вот тогда и дополню отзыв.
Headphones liked. Made qualitatively. In the ears keep perfectly and do not fall out. For sports, what you need. Thank you.
Delivery is not fast, in Kiev a little more than a month, but the headphones are super, the sound is very like, landing is also very comfortable, everyone is happy, I recommend the producer! Thank you!
OK. Pack for Polish szła 52 days.
Good apparatus, isolate sounds, attach well to small ears like mine, the sound is bass, it doesn't move and you can sport, you can use just one, if you want, I like it a lot.
Chic sports headphones! Easy Connection, easy operation, there is an instruction for Russian! Made qualitatively, the sound is super!
Liked the product, quality is great. But sound is low.
Délai de livraison très long, je pense à cause de la pandémie. Le paquet est intact les 2 écouteurs de très bonne qualité comme indiqué le vendeur.
Headphones excellent sound quality 4 + definitely recommend.
Good product, you hear very well and the quality great