Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Best Accs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourbestaccs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good camera, the picture is quite high quality. Connected and configured in a couple of minutes. Turns, shines, when moving, turns on white illumination. In general, you can take.
Second order and always perfect. Good quality material
Order received quickly. The complication is constant. Packing is good. The quality is excellent. Shop advise.
Delivery fast, connected, works.
The best
During transportation, the packaging was crumpled, and not very well sealed. Without much effort, it would be possible for anyone to open a substitute and also glue. I checked, connected it like it works, I hope it's for a long time. I have not installed a permanent place yet. And yet, the lens as it is not in the center is installed, it is visible in the photo.
I liked everything, satisfied, hung it behind the window, 32 GB is enough for 29 hours
Normal camera for this money, I suggest to buy. Who to work abroad ask to help everyone, without deception believe you are not the first.
I'm very satisfied
Very well. Good level of images and app in French. It remains more than to master the parameters.
Went to Peter for a long time 44 days. Received at the post office, it came to notify that the parcel is on the mail in the app from the post office of Russia. The track worked, but the parcel hung for a long time in China. Then sharply in a week went the track and the parcel came. The camera itself is made neatly. the quality of the picture for a price of half a thousand respectively. The picture is acceptable. on the power supply, the LED blue lights constantly. Speaker mega loud. For the first camera and dating is OK. Both antennas with wires. What did not like: router dual-band and network one this camera only sees 2,4 and had to divide one of mine into two 2,4 and 5 respectively. After connected, automatically can not choose. And the control is mixed into the right turn to the left and also the top and bottom. The picture can be reflected as in vert and horizontally but does not affect the rotation. The rest of the settings did not try and the card has not yet put. This is the first impression. Later I will deal with it and if there are jambs I will add.
Very good quality. I recommend.
Shipping fast. The camera is great.
Quickly came. I did not check the work. Later...
very good
Normal camera but without tracking the object. The fifth box came but in working condition
The product in the present description, denying douja shvidko (approximately two tizhni). Pratsuha, I don't want to get away from all over the room. I'll tell you what I'm doing.
Product conforms to the description. Installed for the surveillance of a garden. I will order another
5 megapixels no
присутсвовали мелкие царапины на корпусе ,
Ok arrived in brief. Is the second that I take great quality price. Very fast the app. Also with wifi router 4g with sim. All the various functions ok.
Fast delivery, fine camera for the money.
The guard went a little more than a month. It is packed gently very all the packages are crumpled with a commercial appearance there is no need to pack by luttor. Working capacity did not check no time. I'll finish the call later. As long as the advance is 5 stars.
камера пришла хорошая, без повреждений, приложение не совсем удобное, но можно привыкнуть. свои функции выполняет, вот только "автоматическое поворачивание" может подлагивать иногда. В целом, рекоммендую к покупке, не пожалеете
Works great with the mobile application for iOS and Android XMEye, and on the PC service www.xmeye.net